Aragon.ai

Security Policy

EFFECTIVE DAY: 1 MARCH 2024

Overview

At Aragon.ai, we take the protection of customer data extremely seriously. This Aragon.ai Security Policy describes the organizational and technical measures Aragon.ai implements platform-wide, designed to prevent unauthorized access, use, alteration, or disclosure of customer data. Aragon.ai services operate on Amazon Web Services, Heroku, and Vercel. As you continue to learn more about Aragon.ai, we recommend you also review our Terms of Service and Privacy Policy.

Security Team

Our team includes people who have played lead roles in designing, building, and operating highly secure Internet-facing systems at companies ranging from startups to large public companies.

Best Practices

Incident Response Plan

• We have implemented a formal procedure for security events and have educated all our staff on our policies.

• When security events are detected they are escalated, and our team is notified and assembled to rapidly address the event.

• After a security event is fixed we write up a post-mortem analysis.

• The analysis is reviewed in person, distributed across the company and includes action items that will make the detection and prevention of a similar event easier in the future.

• Aragon.ai will promptly notify you in writing upon verification of a security breach of the Aragon.ai services that affects your data. Notification will describe the breach and the status of Aragon.ai's investigation.

Build Process Automation

• We have functioning, frequently used automation in place so that we can safely and reliably rollout changes to both our application and operating platform within minutes.

• We typically deploy code many times a day, so we have high confidence that we can get a security fix out quickly when required.

Authentication

• We have two-factor authentication (2FA) and strong password policies on GitHub, Heroku, AWS, and Vercel to ensure access to cloud services is protected.

Infrastructure

• All of our services run in the cloud. Aragon.ai does not run our own routers, load balancers, DNS servers, or physical servers.

• We have services and data hosted in AWS facilities and protected by AWS security, as described at https://aws.amazon.com/security/sharing-the-security-responsibility.

• We have services and data hosted on Heroku and protected by Heroku security, as described at https://www.heroku.com/policy/security.

• We have services hosted on Vercel and protected by Vercel security, as described at https://vercel.com/security.

• Aragon.ai services have been built with disaster recovery in mind. We backup all datastores that contain customer data.

Application Monitoring

• We use sentry for application monitoring to quickly identify and resolve incidents. Sentry's security policy is described at https://sentry.io/security.

• All access to Aragon.ai applications is logged.

• Actions taken on production consoles or in the Aragon.ai application are logged.

Data

• Aragon.ai data is hosted in Amazon Web Services (AWS) facilities in the USA (us-east-1).

• Aragon.ai data is hosted in Heroku, which in turn is hosted on AWS. Refer to Heroku's security policy https://www.heroku.com/policy/security.

• Customer data is stored in multi-tenant datastores; we do not have individual datastores for each customer. However strict privacy controls exist in our application code that are designed to ensure data privacy and to prevent one customer from accessing another customer’s data (i.e., logical separation).

• Each Aragon.ai system used to process customer data is adequately configured and pathed using commercially-reasonable methods according to industry-recognized system-hardening standards.

• Aragon.ai engages certain subprocessors (AWS, Heroku, Vercel) to process customer data.

Data Transfer

• Aragon.ai is served 100% over HTTPS.

• All data sent to or from Aragon.ai is encrypted in transit using 256-bit encryption.

• Our API and application endpoints are TLS/SSL only.

• We encrypt all sensitive data using an industry-standard AES-256 encryption algorithm.

Payment Processing

All payment instrument processing for the purchase of Aragon.ai services is performed by Stripe. For more information on Stripe’s security practices, please see https://stripe.com/docs/security/stripe.

Customer Responsibilities

• Managing your own user account and organizations on Aragon.ai.

• Protecting your own account and user credentials by securing your email when accessing Aragon.ai services.

• Compliance with the terms of services agreement with Aragon.ai, including with respect to compliance with laws.

• Promptly notify Aragon.ai if a user credential has been compromised or if you suspect possible suspicious activities that could negatively impact the security of Aragon.ai services or your account.

• You may not perform any security penetration tests or security assessment activities without the express advance written consent of Aragon.ai.

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