Frequently asked questions
Frequently asked questions
Have more questions? You can email us at support@aragon.ai or try our live chat.
What kind of photos do I need to upload?
To get the best results, upload a minimum of 6 photos of the same person. Remember, the more photos you provide, the better. For optimal results, select a diverse range of images featuring the person in different outfits, various locations, and under various lighting conditions. Our software will automatically choose the best photos for you.
What resolution are your pictures?
Our pictures have a resolution of 1024x1824 pixels, making them perfect for social media platforms and websites. For instance, platforms like LinkedIn recommend a resolution of 400x400 pixels, so our images exceed those requirements.
Can I use the photos anywhere?
Absolutely! You have complete freedom to use your photos wherever you desire. Aragon grants you a full commercial license and ownership of the photos.
Are my photos private?
We are fully committed to handling your data with the utmost privacy. Your AI models are automatically deleted after 30 days. We utilize AES256 encryption and databases hosted in the US, employing SOC 2 and ISO 27001 certified providers for your images. You have the option to request deleting both your uploaded and generated photos at any time and from anywhere.
Does it really only take 60 minutes?
If you don't see your photos after 60 minutes, it's likely due to high server volume. Please wait an additional 1-2 hours for the process to complete. If you still don't see your photos after that time, please contact our support team for assistance.
What is your refund policy?
We offer full refunds if you are unsatisfied with your headshots or if they don't accurately represent you.
Can I upload pictures of other people?
Unfortunately, uploading pictures of other people is not allowed, as it violates our terms of service.
How do I contact you for other questions?
For any questions not addressed in this FAQ, feel free to contact our support team. You can email us at support@aragon.ai or click on our chat box. Our live chat hours are currently weekdays from 7 AM to 7 PM PT, and we often check our inbox outside of those hours as well. We are here to assist you.
